Shipping policy

Here you will find all important information about shipping methods, delivery times, shipping costs, customs duties and payment options at Daily Customs.

We ship your order from Seevetal in Lower Saxony, Germany. All shipments are insured and include tracking.

Shipping methods

Within Germany, we generally ship with United Parcel Service (UPS). International orders may be shipped with UPS or Deutsche Post.

As soon as the shipping label has been created, you will receive your tracking number by email. Please note that, depending on the shipping provider, the tracking information may not be updated until the parcel has been processed by the carrier.

Orders are shipped on business days only. No orders are shipped on weekends or public holidays.

Delivery to Packstations within Germany is possible. We currently do not offer delivery to parcel shops outside Germany.

Shipping costs & delivery times

The available shipping methods and shipping costs will be displayed during checkout. The following information is provided as an overview.

Shipping costs depend on the destination and the shipping method available during checkout.

Products with longer delivery times

Some products may require a longer processing and delivery time. This applies in particular to:

• Swiss Army Knives with installed scales
• Leather goods
• Drops
• Preorders

If your order contains items with different delivery times, we will generally ship the entire order together once all items are ready for dispatch.

Partial shipments are made only in exceptional cases. If we arrange a partial shipment, you will not incur any additional shipping costs.

International shipping

We ship worldwide wherever delivery to the respective destination country is legally and logistically possible.

Please note that country-specific restrictions may apply to international orders. This particularly concerns knives, tools and other products whose import, possession or use may be subject to special regulations in the destination country.

You are responsible for checking before placing your order whether the products you wish to purchase may legally be imported, possessed and used in your country.

If shipping is not possible for legal, customs-related or logistical reasons, we reserve the right to cancel the order in full or in part.

Customs duties, import charges & taxes for non-EU orders

Deliveries to countries outside the European Union may incur additional costs. These may include import VAT, customs duties, processing fees or other charges.

These costs are not included in the purchase price or shipping costs and are not covered by Daily Customs. They must be paid by you and are generally charged directly by customs authorities, shipping providers or other responsible parties.

Orders to non-EU countries are shipped without customs duties being prepaid. This means that any applicable import charges are not paid in advance by Daily Customs.

Please also note that customs clearance may cause delays. We have no influence over the processing times of customs authorities.

Refused delivery, incorrect address or return to sender

Please check your delivery address carefully before completing your order.

If a parcel is returned to us because of an incorrect or incomplete address, failure to collect it or refusal to accept delivery, additional costs may be incurred.

If the return was caused by incorrect information or an omission on your part, you will be responsible for the cost of reshipping the order. The order can be shipped again once the additional shipping costs have been paid.

If a shipment is returned to us because it was not collected, delivery was refused or customs duties or import charges were not paid, we will refund the purchase price once the goods have been returned to us. The original shipping costs will not be refunded in this case.

International shipments may also incur return shipping costs, customs charges or processing fees. These costs may be deducted from the refund amount.

If a shipment is returned or confiscated by customs authorities, we will review the individual circumstances of the case.

Payment

Payment is made in euros and is due when the order is completed. Your order will be processed once payment has been received successfully.

Accepted payment methods

Via PayPal Checkout:

• PayPal
• PayPal Express
• Credit card

Via Shopify Payments:

• Credit card or debit card
• Shop Pay
• Apple Pay
• Google Pay
• Klarna

Prices, VAT & currency

All prices in our shop are displayed in euros.

For customers within the EU, prices include the applicable statutory VAT where required.

Deliveries outside the EU may incur additional import charges, customs duties, taxes or fees. These are not included in the purchase price and must be paid by you.

If you place an order from a country outside the eurozone, your bank, credit card provider or payment provider may charge currency conversion fees or foreign transaction fees. We have no influence over these charges.

Contact us

If you have any questions about shipping, delivery times or payment, please contact us by email:

contact@dailycustoms.shop