Returns
Would you like to return an item, or is there a problem with your order? Here you will find the most important information.
Returns following cancellation
You can cancel your order within the statutory cancellation period. You will find the details in our cancellation policy.
After declaring your cancellation, please return the goods within 14 days to:
Daily Customs / KURIOS ´94 Laserprodukt GmbH
Zürnweg 21
21217 Seevetal
Germany
Where possible, please enclose your order number or the delivery note with your return. You do not need to give a reason for the return.
In the case of a cancellation, you bear the cost of the return yourself. Please arrange the return shipment independently.
Please pack the goods securely and return them complete. We recommend a shipping method with tracking, especially for higher-value products.
The refund will be made using the same means of payment that you used for your order. We may withhold the refund until we have received the goods back or you have provided proof of return.
Condition of the goods
You may inspect the goods as you would be able to in a shop. Please avoid signs of use, damage or alterations that go beyond this.
In the event of a loss in value, damage or an incomplete return, we reserve the right to claim compensation for the loss in value, in so far as the statutory conditions are met.
Two-part adhesive and comparable consumables must be returned unused, unopened and complete.
Returns from abroad
For returns from abroad, in particular from non-EU countries, please contact us before shipping by email at:
This allows us to agree the process and the required customs labelling in advance. Returns from non-EU countries should be declared as “Returned Goods”.
Complaints or incorrect delivery
If your goods arrived damaged, an incorrect item was delivered or there is a defect, please contact us before returning them by email at:
Where possible, please send us your order number as well as photos of the product, the packaging, the shipping label and the damage or defect.
In the case of a justified complaint, we cover the necessary return shipping costs. Your statutory warranty rights remain unaffected.
